Contact

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are non-returnable. 

To complete your return, we require a receipt or proof of purchase sent to support@sainteden.com 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and you will be issued the original amount in store credit.

 

Exchanges

If your item arrived defective or damaged, you may be eligible for an exchange.  If you need to exchange it for the same item, send us an email at support@sainteden.com and we will instruct you how to complete your return.

What if I was sent the wrong item or something is missing from my order?

Please contact support@sainteden.com with your order number and our customer service team will remedy this for you and make sure you receive the correct items.

What if an item arrived broken or damaged?

Please email support@sainteden.com and include a photo of the item and a description of the damage. Please keep our environment in mind, and respect that we only send out replacements if a product is damaged to the point that it is unusable.

Can I cancel or change my order/shipping address?

An order cannot be cancelled after it has been placed and you have confirmation. We are not able to make any exceptions. Additionally, we are not able to edit or modify orders in any way after they have been placed, including shipping address. If you made a mistake in your order, please email support@sainteden.com when you receive it and we will work out a return or solution.

When will my order ship? 

All in-stock orders will be processed within 24 hours of placement. If you place an order after 1 pm PST on a Friday, your order will be fulfilled on that following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends.

Do you ship to PO Boxes?

No, we currently do not ship to PO Boxes at this time.

What shipping company do you use for shipping?

Orders are shipped via USPS. 

How much does shipping cost?

Shipping is Free on sainteden.com

Where do you ship? Do you ship Internationally?

We ship within the United States including Hawaii and Alaska. We do not yet ship internationally. 

Where is my order?

Once a package has been shipped, you will receive an email notification with your USPS tracking number. If you have not received the email (even in your “promotions” or “spam” folders), please email support@sainteden.com and we can troubleshoot. 

What if something I ordered is back ordered or out of stock?

If we cannot fulfill your order completely, we will email you to let you know the certain item(s) are on backorder. Your credit card will be refunded for the backordered item(s).

I received a notification that my order was delivered, but I don’t see it at my house. 

First, check with a neighbor to see if they signed for you or check in various places on your porch/doorway. If the package is still nowhere to be found after 24 hours of the attempted delivery time, please email support@sainteden.com.

What forms of payment do you accept?

St. Eden accepts paypal and all major credit cards.

I’m interested in selling on St. Eden! How do I submit my brand for consideration?

If you are interested in selling on St. Eden, please complete a vendor application. 

Are the products you carry cruelty free?

Yes! All the products we carry are cruelty free. 

Who do I contact for partnerships or collaborations? 

Please send all emails regarding marketing events or collaborations to ona@sainteden.com.